Ordering with Shepherd Hills is very easy!
Choose one of the following options:
Option 1: Place your order online. If paying with credit card, your card will be charged the same day the order ships. If paying by check/money order, we will ship the order as soon as check or money order is received.
Option 2: Call us at 1-800-727-4643 or 1-888-4 CASE XX. We accept Master Card, Visa, and Discover, as well as personal checks and money orders. We open at 8 a.m. central time sevem days a week.
Option 3: Print the order form (click here) and mail with payment to: Shepherd Hills Factory Outlet
P.O. Box 909
Lebanon, MO 65536-0909
We appreciate your patronage and would be happy to answer any questions you might have. Just call us or drop us an email at firstname.lastname@example.org
Applicable sales tax will be calculated in the shopping cart.
When will my order ship?
We ship most in-stock items within 24 hours of receipt of order.
We offer shipping by FedEx Express, UPS or USPS:
UPS delivers to most locations in 3 days. $11.00 per package.
FedEx Express Delivers in 2 Business Days for an additionial $7.00 Larger items will incur an additional fee. Please call for actual shipping on larger items.
Priority Mail delivers to most locations in 3-5 days. $6.00 per package.
Orders Over $49 Ships Free to US addresses
Shipping On Backordered Items:
If an item is out of stock or backordered, we will ship as soon as the item becomes available, and additional shipping charges may apply.
Display Cases may incur an additional three to five dollar dimensional shipping surcharge. Please call for exact shipping fees.
UPS Express Service Available at Additional Charge Ship:
UPS 2nd Day Air We charge Actual Shipping Fee Call 1-800-727-4643 for Shipping Fee.
UPS Next Day Air We charge Actual Shipping Fee Call 1-800-727-4643 for Shipping Fee.
Additional Shipping Charges for Outside the Continental USA Orders Shipping rates above apply only to destinations within the Continental United States. International, Alaska and Hawaii shipping is available, with rates quoted on each individual order. If you live outside the United States, once your order is placed, we will contact you with the shipping charges for your approval before shipping or charging your order. Shipping estimates are also available by phone for customers outside the U.S. Call 1-800-727-4643 or 417-532-7000 to place your order and get a shipping estimate.
We cannot ship: Stag, Buffalo Horn, Mother-Of-Pearl, Abalone, Rosewood, Cocobolo Wood or Ebony Wood outside the US.
Returns/Exchanges Any items that are unsatisfactory or defective may be returned via U.S. mail. Items must be unused and in original packing within 14 days of purchase. After this time manufacturer's warranties shall apply.
Sales Tax: Shepherd Hills Cutlery® is now required to collect sales tax in certain states. To determine whether sales tax is due and if so the amount of sales tax will be calculated automatically in the shopping cart.
Or, if you would like, you may call us at 1.800.727.4643 and we can calculate the sales
tax for you.